Frequently Asked Questions
Everything you need to know about your Hour Loop experience.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for home decor items?
We offer a 30-day return policy on most items. Products must be in their original packaging and unused condition to qualify for a full refund.
Do you offer international shipping?
Currently, Hour Loop primarily ships within the United States. Please check individual product pages for any specific regional restrictions.
What should I do if my item arrives damaged?
Since many of our home products are fragile, we take great care in packaging. If an item arrives damaged, please contact our support team within 48 hours with photos of the damage for a replacement or refund.
How can I track my shipment?
Once your order has shipped, you will receive an email confirmation containing a tracking number and a link to the carrier's website to monitor your delivery.
Are the products sold on Hour Loop authentic brand names?
Yes, we pride ourselves on being an authorized retailer for all the brands we carry, ensuring you receive 100% authentic home and giftware products.